Refund policy
Refund & Return Policy
Returns
We accept returns within 30 days of delivery. To qualify, items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Items returned after 30 days, or that are damaged/missing parts due to customer handling, are not eligible for a refund.
Non-returnable items: perishable goods, intimate/sanitary products or flammable liquids or gases.
How to Return or Exchange — Get an RMA First
All returns and exchanges require an RMA (Return Merchandise Authorization) before sending anything back. Items returned without an RMA may be refused or delayed.
To request an RMA, email us with your order number and reason for return.
Once approved, ship your item to:
MKBC RETURNS
2109 Venice Blvd.
Los Angeles, CA 90006
Return shipping costs are your responsibility and are non-refundable. If a refund is issued, any original shipping charges will be deducted.
Exchanges
We replace items that are defective or damaged only. Contact us to get an RMA before sending anything back.
Refunds
Once we receive and inspect your return, we will notify you automatically by email. Refunds are applied immediately to your original payment method. Processing will take a few days depending on your bank.
Sale items are not eligible for refunds.
Note on credit card transaction fees: When you place an order, your card issuer charges us a processing fee.
Card networks (Visa, SHOP Pay, Klarna, Mastercard, etc.) will NEVER refund these fees to merchants — even when the transaction is reversed, voided, cancelled or refunded. For this reason, the original credit card processing fee will not be refunded on cancellations or returns.
Cancellations
We process orders quickly, so cancellations are not guaranteed. Emailing us does not confirm a cancellation — you must receive written confirmation from us.
- If your order has already shipped, cancellation is no longer possible. Contact us to arrange a return RMA instead.
- A discretionary restocking fee may apply to cancelled orders.
- Credit card processing fees are non-refundable on all cancellations (see note above).
Gifts
If an item was shipped directly to you as a gift, you'll receive store credit upon return. If the order was shipped to the gift giver first, the refund goes back to them.